{"id":2903,"date":"2020-04-10T18:11:12","date_gmt":"2020-04-10T18:11:12","guid":{"rendered":"https:\/\/ps5.electroconnect.store\/?page_id=2903"},"modified":"2026-08-17T14:00:29","modified_gmt":"2026-08-17T12:00:29","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/smartyneuwert.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions of Sale"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2903\" class=\"elementor elementor-2903\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-76ea357 e-flex e-con-boxed e-con e-parent\" data-id=\"76ea357\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5643db3 elementor-widget elementor-widget-wd_text_block\" data-id=\"5643db3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<div class=\"ds-virtual-list-items _6f2c522\">\n<div class=\"ds-virtual-list-visible-items\">\n<div class=\"_4f9bf79 d7dc56a8 _43c05b5\" data-virtual-list-item-key=\"12\">\n<div class=\"ds-message _63c77b1\">\n<div class=\"ds-markdown ds-assistant-message-main-content\">\n<h2><span class=\"\">1. SCOPE<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.1<\/span><\/strong><span class=\"\">\u00a0These General Terms and Conditions of Sale (hereinafter referred to as the \"T&amp;Cs\") govern all sales concluded by the Seller with Customers wishing to purchase the Products offered on its website.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.2<\/span><\/strong><span class=\"\">\u00a0These T&amp;Cs apply to the exclusion of all other conditions, in particular those applicable to sales in physical stores or via other distribution channels.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.3<\/span><\/strong><span class=\"\">\u00a0The T&amp;Cs are accessible at any time on the Site. They prevail, where applicable, over any other version or contradictory document, unless otherwise agreed in writing by the Seller.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.4<\/span><\/strong><span class=\"\">\u00a0Unless proven otherwise, the data recorded by the Seller constitutes proof of all transactions carried out between the Customer and the Seller.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.5<\/span><\/strong><span class=\"\">\u00a0Validation of the order by the Customer implies full and unreserved acceptance of these T&amp;Cs.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.6<\/span><\/strong><span class=\"\">\u00a0The T&amp;Cs come into force upon their publication on the Site and immediately replace previous conditions for all future operations. The T&amp;Cs applicable to a given sale are those in force at the time the order is validated by the Customer.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">1.7<\/span><\/strong><span class=\"\">\u00a0Acceptance of these T&amp;Cs by the Customer is a determining condition of the Seller's willingness to contract with the Customer.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">2. DEFINITIONS<\/span><\/h2>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">T&amp;Cs<\/span><\/strong><span class=\"\">\u00a0: refers to these General Terms and Conditions of Sale.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Customer<\/span><\/strong><span class=\"\">\u00a0: refers to any natural person acting as a consumer, i.e., outside of their professional or commercial activity.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Personal Account<\/span><\/strong><span class=\"\">\u00a0: refers to the secure space specific to each Customer, allowing for the management of their orders and history.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">After-Sales Service<\/span><\/strong><span class=\"\">\u00a0: refers to the Seller's intervention within the framework of the commercial warranty (repair, replacement with a Product of equivalent quality, or refund, at the Seller's discretion).<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Product(s)<\/span><\/strong><span class=\"\">\u00a0: refers to all items offered for sale on the Site (smartphones, computers, tablets, home appliances, audio, video, scooters, etc.), whether new or refurbished.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Website<\/span><\/strong><span class=\"\">\u00a0: refers to the site accessible at the following address:\u00a0<\/span><span class=\"\"><strong><strong>https:\/\/smartyneuwert.com\/en<\/strong><\/strong> .<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Carrier<\/span><\/strong><span class=\"\">\u00a0: refers to the delivery service provider selected by the Seller.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Seller<\/span><\/strong><span class=\"\">\u00a0: refers to the company\u00a0<\/span><span class=\"\">Smarty NeuWert.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><span class=\"\">3. PRODUCTS \u2013 CONDITIONS AND SPECIFICATIONS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.1<\/span><\/strong><span class=\"\">\u00a0The Seller offers for sale both new and refurbished Products, divided into different categories, brands, models, and aesthetic conditions.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.2<\/span><\/strong><span class=\"\"> For refurbished Products<\/span><\/p>\n<style>\n\/* ============================================<br \/>\n   STYLES DES TABLEAUX (DESKTOP)<br \/>\n   ============================================ *\/<br \/>\n.responsive-table-wrap {<br \/>\n    overflow-x: auto;<br \/>\n    border-radius: 8px;<br \/>\n    border: 1px solid #e0e0e0;<br \/>\n    margin-bottom: 30px;<br \/>\n}<\/p>\n<p>.responsive-table {<br \/>\n    width: 100%;<br \/>\n    border-collapse: collapse;<br \/>\n    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;<br \/>\n    font-size: 0.95em;<br \/>\n    background: #fff;<br \/>\n}<\/p>\n<p>.responsive-table th {<br \/>\n    background-color: #f4f6f8;<br \/>\n    font-weight: 700;<br \/>\n    padding: 14px 16px;<br \/>\n    text-align: left;<br \/>\n    color: #1a1a1a;<br \/>\n    text-transform: uppercase;<br \/>\n    font-size: 0.8em;<br \/>\n    letter-spacing: 0.5px;<br \/>\n    border-bottom: 2px solid #d0d0d0;<br \/>\n}<\/p>\n<p>.responsive-table td {<br \/>\n    padding: 14px 16px;<br \/>\n    border-bottom: 1px solid #eaeaea;<br \/>\n    vertical-align: top;<br \/>\n    line-height: 1.5;<br \/>\n}<\/p>\n<p>.responsive-table tr:last-child td {<br \/>\n    border-bottom: none;<br \/>\n}<\/p>\n<p>\/* Badges de grade *\/<br \/>\n.grade-badge {<br \/>\n    font-weight: 700;<br \/>\n    padding: 4px 12px;<br \/>\n    border-radius: 20px;<br \/>\n    display: inline-block;<br \/>\n    font-size: 0.85em;<br \/>\n    white-space: nowrap;<br \/>\n}<br \/>\n.grade-badge.parfait { background-color: #28a745; color: #fff; }<br \/>\n.grade-badge.tresbon { background-color: #17a2b8; color: #fff; }<br \/>\n.grade-badge.bon     { background-color: #ffc107; color: #000; }<br \/>\n.grade-badge.correct { background-color: #fd7e14; color: #fff; }<\/p>\n<p>\/* Mise en valeur des mots-cl\u00e9s *\/<br \/>\n.highlight {<br \/>\n    font-weight: 600;<br \/>\n    color: #0056b3;<br \/>\n}<\/p>\n<p>\/* ============================================<br \/>\n   MODE RESPONSIVE (MOBILE & TABLETTE)<br \/>\n   ============================================ *\/<br \/>\n@media (max-width: 768px) {<\/p>\n<p>    .responsive-table-wrap {<br \/>\n        border: none;<br \/>\n        overflow-x: visible;<br \/>\n        background: transparent;<br \/>\n    }<\/p>\n<p>    .responsive-table {<br \/>\n        display: block;<br \/>\n        border: none;<br \/>\n    }<\/p>\n<p>    \/* On cache l'en-t\u00eate *\/<br \/>\n    .responsive-table thead {<br \/>\n        display: none;<br \/>\n    }<\/p>\n<p>    .responsive-table tbody {<br \/>\n        display: block;<br \/>\n    }<\/p>\n<p>    \/* Chaque ligne devient une carte *\/<br \/>\n    .responsive-table tr {<br \/>\n        display: block;<br \/>\n        background-color: #ffffff;<br \/>\n        border-radius: 10px;<br \/>\n        padding: 18px 20px;<br \/>\n        margin-bottom: 16px;<br \/>\n        box-shadow: 0 2px 8px rgba(0,0,0,0.08);<br \/>\n        border: 1px solid #eaeaea;<br \/>\n    }<\/p>\n<p>    .responsive-table td {<br \/>\n        display: block;<br \/>\n        padding: 6px 0;<br \/>\n        border-bottom: 1px dashed #f0f0f0;<br \/>\n        vertical-align: top;<br \/>\n        text-align: left;<br \/>\n        background: transparent !important;<br \/>\n        border: none;<br \/>\n    }<\/p>\n<p>    .responsive-table td:last-child {<br \/>\n        border-bottom: none;<br \/>\n    }<\/p>\n<p>    \/* Ajout des libell\u00e9s via pseudo-\u00e9l\u00e9ment *\/<br \/>\n    .responsive-table td::before {<br \/>\n        content: attr(data-label);<br \/>\n        font-weight: 700;<br \/>\n        font-size: 0.7em;<br \/>\n        text-transform: uppercase;<br \/>\n        color: #777;<br \/>\n        letter-spacing: 0.3px;<br \/>\n        display: block;<br \/>\n        margin-bottom: 3px;<br \/>\n    }<\/p>\n<p>    \/* La cellule du grade (premi\u00e8re) : on affiche le badge en grand *\/<br \/>\n    .responsive-table td:first-child {<br \/>\n        font-size: 1.2em;<br \/>\n        font-weight: 700;<br \/>\n        padding-bottom: 12px;<br \/>\n        border-bottom: 2px solid #eaeaea;<br \/>\n        margin-bottom: 6px;<br \/>\n    }<br \/>\n    .responsive-table td:first-child::before {<br \/>\n        display: none; \/* Pas de libell\u00e9 pour le grade *\/<br \/>\n    }<br \/>\n    .responsive-table td:first-child .grade-badge {<br \/>\n        font-size: 0.7em;<br \/>\n        margin-left: 10px;<br \/>\n    }<br \/>\n}<br \/>\n<\/style>\n<h3>\ud83d\udcf1 Category 1 \u2013 Smartphones, Tablets &amp; Laptops<\/h3>\n<p style=\"font-style: italic; color: #555; margin-bottom: 20px;\">As these devices are handled daily and are highly visible, we pay extreme attention to the condition of the screen and the edges.<\/p>\n<div class=\"responsive-table-wrap\">\n<table class=\"responsive-table\">\n<thead>\n<tr>\n<th>Grade<\/th>\n<th>Screen condition<\/th>\n<th>Edge \/ back casing condition<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge parfait\">Pristine<\/span><\/td>\n<td data-label=\"\u00c9tat de l\u2019\u00e9cran\">Perfect \u2013 no scratches, no dead pixels.<\/td>\n<td data-label=\"\u00c9tat de la tranche \/ coque arri\u00e8re\">May show <span class=\"highlight\">superficial micro-scratches<\/span> barely visible at 30 cm.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge tresbon\">Very GBod<\/span><\/td>\n<td data-label=\"\u00c9tat de l\u2019\u00e9cran\">Minor signs of use (fine scratches), invisible when the screen is on.<\/td>\n<td data-label=\"\u00c9tat de la tranche \/ coque arri\u00e8re\">Signs of wear <span class=\"highlight\">slight<\/span> on the edges and back casing.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge bon\">Good<\/span><\/td>\n<td data-label=\"\u00c9tat de l\u2019\u00e9cran\">Signs of use <span class=\"highlight\">noticeable<\/span> (scratches visible when the screen is off, with no impact on readability).<\/td>\n<td data-label=\"\u00c9tat de la tranche \/ coque arri\u00e8re\">Visible signs of wear on the edges and back.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge correct\">Fair<\/span><\/td>\n<td data-label=\"\u00c9tat de l\u2019\u00e9cran\">Scratches <span class=\"highlight\">visible<\/span> on the screen (do not interfere with reading or navigation).<\/td>\n<td data-label=\"\u00c9tat de la tranche \/ coque arri\u00e8re\">Wear <span class=\"highlight\">pronounced<\/span> (micro-dents, chips on the edge or casing).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><\/p>\n<h3>\ud83c\udfe0 Category 2 \u2013 Home Appliances, Audio, Robots, TV, Scooters, etc.<\/h3>\n<p style=\"font-style: italic; color: #555; margin-bottom: 20px;\">For these devices, priority is given to functionality and robustness. The aesthetic appearance remains important but allows for more signs of use.<\/p>\n<div class=\"responsive-table-wrap\">\n<table class=\"responsive-table\">\n<thead>\n<tr>\n<th>Grade<\/th>\n<th>Body \/ casing condition<\/th>\n<th>Internal check<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge parfait\">Pristine<\/span><\/td>\n<td data-label=\"\u00c9tat du corps \/ coque\">No visible signs of wear (body and buttons are flawless).<\/td>\n<td data-label=\"Contr\u00f4le interne\">All parts (motor, electronics) are checked and tested.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge tresbon\">Very GBod<\/span><\/td>\n<td data-label=\"\u00c9tat du corps \/ coque\">Slight signs of use (micro-scratches or superficial scuffs).<\/td>\n<td data-label=\"Contr\u00f4le interne\">Parts checked and calibrated.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge bon\">Good<\/span><\/td>\n<td data-label=\"\u00c9tat du corps \/ coque\">Visible signs of wear (scratches on plastic or metal, buttons slightly worn).<\/td>\n<td data-label=\"Contr\u00f4le interne\">Internal parts fully tested and functional.<\/td>\n<\/tr>\n<tr>\n<td data-label=\"Grade\"><span class=\"grade-badge correct\">Fair<\/span><\/td>\n<td data-label=\"\u00c9tat du corps \/ coque\">Pronounced signs of wear (scrapes, significant friction marks).<\/td>\n<td data-label=\"Contr\u00f4le interne\">100% functional features.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<hr \/>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.3<\/span><\/strong><span class=\"\">\u00a0The essential characteristics of each Product (technical specifications, dimensions, capacity, battery health, included accessories, warranty period) are described on the Site. It is the Customer's responsibility to consult them before placing any order.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.4<\/span><\/strong><span class=\"\">\u00a0The Customer is solely responsible for choosing the Product according to their needs, based on the information provided.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.5<\/span><\/strong><span class=\"\">\u00a0The photographs and illustrations on the Site are provided for information purposes only and are not contractually binding.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.6<\/span><\/strong><span class=\"\">\u00a0All refurbished Products must undergo a series of tests and treatments (hardware diagnostics, complete data erasure, cleaning, connection verification). A detailed list of these operations is available upon request from Customer Service.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.7<\/span><\/strong><span class=\"\">\u00a0The Customer is informed that all refurbished Products have undergone a complete data wipe before being offered for sale.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.8<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Battery policy<\/span><\/strong><span class=\"\">\u00a0: For refurbished smartphones, tablets, and laptops, the Seller guarantees that the battery retains at least\u00a0<\/span><strong><span class=\"\">80% of its original nominal capacity<\/span><\/strong><span class=\"\">\u00a0at the time of delivery. For Products explicitly stamped\u00a0<\/span><strong><span class=\"\">\u201cNew battery\u201d<\/span><\/strong><span class=\"\">\u00a0on the product page, the battery is brand new and offers 100% of its capacity. This is clearly indicated before purchase.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">3.9<\/span><\/strong><span class=\"\">\u00a0Product offers are valid while stocks last, as indicated at the time the order is placed.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">4. MODIFICATION OF THE OFFER<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">4.1<\/span><\/strong><span class=\"\">\u00a0The Seller reserves the right to make any modifications or improvements to the offer presented on its Site that it deems useful, without being held liable for doing so.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">4.2<\/span><\/strong><span class=\"\">\u00a0The Seller also reserves the right, without notice or compensation, to permanently cease the marketing of a Product or offer presented on the Site.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">5. ORDERS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.1<\/span><\/strong><span class=\"\">\u00a0The Customer can place an order on the Site either as a<\/span><strong><span class=\"\">guest<\/span><\/strong><span class=\"\">, or via its\u00a0<\/span><strong><span class=\"\">Personal Account<\/span><\/strong><span class=\"\">.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.2<\/span><\/strong><span class=\"\">\u00a0If the Customer creates a personal Account, they access it using a username and password. These credentials are strictly personal and confidential. Any use of these credentials is deemed to have been made by the Customer themselves. The Customer undertakes to maintain their confidentiality.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.3<\/span><\/strong><span class=\"\">\u00a0The Customer must provide accurate, complete, and up-to-date information. Failure to do so may result in the Seller suspending or terminating the Customer's personal Account.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.4<\/span><\/strong><span class=\"\">\u00a0The Customer declares that they have the legal capacity to enter into a contract.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.5<\/span><\/strong><span class=\"\">\u00a0The ordering process is as indicated on the Site. Before final validation, the Customer must tick the box \"I have read and accept the General Terms and Conditions of Sale without reservation\". By doing so, the Customer expressly and irrevocably accepts the Product, its price, and these GTCS.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.6<\/span><\/strong><span class=\"\">\u00a0The order only becomes final once the Seller has confirmed its acceptance (by email) and has received full payment of the price.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.7<\/span><\/strong><span class=\"\">\u00a0The Seller reserves the right to refuse to fulfil an order from a Customer with whom there is a dispute or a history of non-compliance with the terms of sale.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">5.8<\/span><\/strong><span class=\"\">\u00a0In the event of a stock shortage for a Product indicated as \"available\" on the Site, the Seller will contact the Customer by email as soon as possible. The Customer may then either accept a replacement Product of equivalent quality and price (subject to availability) or cancel their order and obtain a full refund within thirty (30) days of the notification of the shortage.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">6. PRICING<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.1<\/span><\/strong><span class=\"\">\u00a0Products are sold at the prices in force on the Site at the time the order is validated. Prices are expressed and payable in Euros (\u20ac) or in the local currency displayed,\u00a0<\/span><strong><span class=\"\">inclusive of all taxes<\/span><\/strong><span class=\"\">\u00a0(VAT).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.2<\/span><\/strong><span class=\"\">\u00a0Prices may change over time depending on the characteristics of the Products, stock levels, and applicable tax rates.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.3<\/span><\/strong><span class=\"\">\u00a0Prices take into account any discounts or promotions currently in effect.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.4<\/span><\/strong><span class=\"\">\u00a0Prices are firm and non-revisable during their period of validity. Delivery, handling, and shipping costs are not included in the base price and are charged as an extra, calculated before the order is finalised.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.5<\/span><\/strong><span class=\"\">\u00a0An invoice is issued by the Seller and sent to the Customer by email.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">7. PAYMENT TERMS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">7.1<\/span><\/strong><span class=\"\">\u00a0The payment methods accepted by the Seller are those indicated on the Site (bank cards, PayPal, bank transfer, etc.).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">7.2<\/span><\/strong><span class=\"\">\u00a0The total price is payable in full on the day the order is placed.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">7.3<\/span><\/strong><span class=\"\">\u00a0The Seller is not obliged to proceed with the delivery of the Products if the Customer has not paid the full price under the conditions provided. Payments are only considered final once the funds have been effectively received by the Seller.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">7.4<\/span><\/strong><span class=\"\">\u00a0In the event of non-compliance with payment terms, the Seller reserves the right to suspend or cancel current orders.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">8. DELIVERY<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.1<\/span><\/strong><span class=\"\">\u00a0Products are delivered exclusively to the territories indicated on the Site.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.2<\/span><\/strong><span class=\"\">\u00a0Delivery is made to the address provided by the Customer when ordering. The Customer is solely responsible for the accuracy of this information. Any costs incurred by the Seller due to an incorrect address (notably re-shipment) will be borne by the Customer.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.3<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Dispatch time<\/span><\/strong><span class=\"\">\u00a0: The Seller undertakes to dispatch the order\u00a0<\/span><strong><span class=\"\">same-day<\/span><\/strong><span class=\"\">\u00a0if it is confirmed before\u00a0<\/span><strong><span class=\"\">2pm (local time)<\/span><\/strong><span class=\"\">\u00a0. After this time, dispatch will take place on the next working day.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.4<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Delivery time<\/span><\/strong><span class=\"\">\u00a0: Delivery takes place within\u00a0<\/span><strong><span class=\"\">1 TB 3 working days<\/span><\/strong><span class=\"\">\u00a0from dispatch, depending on the geographical distance and the carrier. These times are indicative and may vary during periods of high activity.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.5<\/span><\/strong><span class=\"\">\u00a0If the Customer is absent when the parcel is presented by the Carrier and the Product is returned to the Seller, re-shipment will be carried out at the Customer's expense.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.6<\/span><\/strong><span class=\"\">\u00a0In the event of an abnormally long delay (exceeding 20 working days from the indicative date) not attributable to a case of force majeure, the Customer may request the cancellation of the order and obtain a refund of the sums paid, excluding any compensation or damages.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">8.7<\/span><\/strong><span class=\"\">\u00a0Upon receipt, the Customer or the recipient must, in the presence of the Carrier and before signing the delivery note, check:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The integrity of the packaging;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The number of parcels;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The contents (number of Products, conformity of references, general condition).<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">In the event of an apparent anomaly (damaged parcel, missing or damaged product), the Customer must:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Make precise and detailed reservations on the transport note (and refuse the Product if necessary);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Keep a copy of the receipt;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Notify the Seller in writing (preferably by email) within a maximum period of twenty-four (24) hours.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Failure to comply with these formalities within this period shall result in the Products being deemed compliant and free from any apparent defects.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">9. TRANSFER OF OWNERSHIP AND TRANSFER OF RISK<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">9.1<\/span><\/strong><span class=\"\">\u00a0The transfer of ownership of the Products from the Seller to the Customer only takes place after full payment of the price by the Customer, regardless of the delivery date.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">9.2<\/span><\/strong><span class=\"\">\u00a0Regardless of the date of transfer of ownership, the transfer of the risk of loss and damage to the Products only occurs at the moment the Customer takes physical possession of the Products.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">10. RIGHT OF WITHDRAWAL \u2013 FREE 30-DAY RETURNS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.1<\/span><\/strong><span class=\"\">\u00a0In accordance with consumer-friendly commercial practices, the Customer has a period of\u00a0<\/span><strong><span class=\"\">thirty (30) calendar days<\/span><\/strong><span class=\"\">\u00a0from the date of receipt of the Product to exercise their right of withdrawal and return the Product for a refund. In the event of an order for several Products delivered separately, the period begins upon receipt of the last Product.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.2<\/span><\/strong><span class=\"\">\u00a0The Customer must return the Product and its accessories no later than fourteen (14) days after notifying the Seller of their decision to withdraw.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.3<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Return conditions<\/span><\/strong><span class=\"\">\u00a0: The Product must be returned in its original condition and complete (battery, packaging, accessories, manual) to allow it to be resold in the same condition as it was delivered. It must be accompanied by the invoice.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Important<\/span><\/strong><span class=\"\">\u00a0: If the Product is damaged, soiled, or incomplete, the Seller will not accept the return. The Customer must ensure they\u00a0<\/span><strong><span class=\"\">disable all security locks<\/span><\/strong><span class=\"\">\u00a0(unlock code, facial recognition, fingerprint, iCloud \/ \"Find My\" lock). If a code is still active, the Seller cannot erase or reactivate the Product for resale. In this case, the Product will be automatically returned to the Customer, and no refund or exchange will be granted.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.4<\/span><\/strong><span class=\"\">\u00a0The right of withdrawal can be exercised online via the dedicated return form on the Site, or by any other unambiguous statement. The Customer will receive an acknowledgement of receipt.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.5<\/span><\/strong><span class=\"\">\u00a0In the event of exercising the right of withdrawal, only the price of the purchased Product(s) and standard delivery costs will be refunded.\u00a0<\/span><strong><span class=\"\">Return shipping costs are fully covered by the Seller<\/span><\/strong><span class=\"\">\u00a0(the Customer uses the prepaid label generated by the Seller). Accessories added by the Customer (screen protectors, cases, etc.) are not refunded.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.6<\/span><\/strong><span class=\"\">\u00a0The Customer must remove their SIM card from the Product before any return. Failure to do so will result in the SIM card being destroyed for security reasons, for which the Seller cannot be held liable.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">10.7<\/span><\/strong><span class=\"\">\u00a0The refund will be processed within a maximum of thirty (30) days from the date the Seller receives the returned Products. The refund will be made using the same payment method used for the initial order.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">11. WARRANTIES<\/span><\/h2>\n<h3><span class=\"\">A. Legal guarantee of conformity<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.1<\/span><\/strong><span class=\"\">\u00a0All Products supplied by the Seller benefit from the\u00a0<\/span><strong><span class=\"\">legal guarantee of conformity<\/span><\/strong><span class=\"\">. This guarantee covers apparent defects, damage, or non-conformities (Product not matching the order) existing at the time of delivery.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.2<\/span><\/strong><span class=\"\">\u00a0The Seller guarantees that the Product is fit for the purpose usually expected of a similar item and that it corresponds to the description provided on the Site.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.3<\/span><\/strong><span class=\"\">\u00a0For new Products, the Customer has a period of two (2) years from delivery to act under this guarantee. For refurbished Products, this period is also two (2) years, unless otherwise expressly stated on the product page (e.g., 12 months for certain specific categories).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.4<\/span><\/strong><span class=\"\">\u00a0In the event of a lack of conformity, the Customer may choose between repair or replacement of the Product, unless this choice entails a cost that is clearly disproportionate for the Seller compared to the other solution, taking into account the value of the Product or the significance of the defect.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.5<\/span><\/strong><span class=\"\">\u00a0If repair and replacement are impossible, the Customer may return the Product and obtain a refund of the price, or keep the Product and obtain a partial reduction in price.<\/span><\/p>\n<h3><span class=\"\">B. Legal guarantee against hidden defects<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.6<\/span><\/strong><span class=\"\">\u00a0Products also benefit from the\u00a0<\/span><strong><span class=\"\">legal guarantee against hidden defects<\/span><\/strong><span class=\"\">. This guarantee covers internal defects (design, material, or manufacturing) that were not apparent at the time of purchase, which render the Product unfit for its intended use, or which diminish such use to such an extent that the Customer would not have purchased it, or would have paid a lower price for it.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.7<\/span><\/strong><span class=\"\">\u00a0The Customer has a period of two (2) years from the discovery of the defect to act. They may then choose between rescission of the sale (full refund) or a reduction in the sale price.<\/span><\/p>\n<h3><span class=\"\">C. Commercial (contractual) warranty<\/span><\/h3>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.8<\/span><\/strong><span class=\"\">\u00a0In addition to the legal guarantees, the Seller grants a\u00a0<\/span><strong><span class=\"\">Commercial Warranty<\/span><\/strong><span class=\"\">\u00a0the duration of which is indicated on the product page (<\/span><strong><span class=\"\">24 months as standard, extendable to 36 months<\/span><\/strong><span class=\"\">).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.9<\/span><\/strong><span class=\"\">\u00a0This commercial warranty covers:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Electronic failures (motherboards, processors, memory);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Electrical failures (charging circuits, internal connectors);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Internal mechanical failures (motors, fans, mechanisms, excluding wear-and-tear parts).<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.10<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Special case: battery<\/span><\/strong><span class=\"\">\u00a0: The battery is covered by this commercial warranty. If its measured capacity falls below 80% of its nominal capacity before the end of the warranty period (for refurbished items with original batteries), or if it suffers a premature failure (for products with new batteries), the Seller will replace it free of charge.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.11<\/span><\/strong><span class=\"\">\u00a0The commercial warranty consists of the\u00a0<\/span><strong><span class=\"\">repair<\/span><\/strong><span class=\"\">, the\u00a0<\/span><strong><span class=\"\">replacement<\/span><\/strong><span class=\"\">\u00a0replacement of the purchased Product with another Product of equivalent range (refurbished or new, subject to availability), or the\u00a0<\/span><strong><span class=\"\">refund<\/span><\/strong><span class=\"\">\u00a0of the Product, at the Seller's sole discretion.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.12<\/span><\/strong><span class=\"\">\u00a0To exercise their rights under the commercial warranty, the Customer must inform the Seller in writing (email to\u00a0<\/span><strong>kontakt@smartyneuwert.com<\/strong><span class=\"\"><strong>\u00a0<\/strong>) within the warranty period, describing the malfunction. The Seller will then provide the return procedure. The Customer must return the defective Product with all supplied accessories within thirty (30) days of the after-sales service request.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">11.13<\/span><\/strong><span class=\"\">\u00a0<\/span><strong><span class=\"\">Warranty exclusions<\/span><\/strong><span class=\"\">\u00a0(common to both legal and commercial warranties):<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Damage resulting from an accident (impact, drop, crushing, liquid, oxidation);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Normal cosmetic wear occurring after the sale (scratches, chips) \u2013 in particular those corresponding to the initial cosmetic grade (A, B or C) accepted by the Customer;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Wear-and-tear parts (filters, belts, blades, seals, bulbs, etc.);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Repairs, opening of the device, or modifications carried out by a third party not authorised by the Seller;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Defects related to software installed by the Customer, modified operating systems (jailbreak, root, custom ROM) or viruses;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Damage caused by the use of accessories that are non-compliant or not provided by the Seller;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Loss, theft or breakage of accessories (cables, chargers) after delivery;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Products where the IMEI or serial number is missing, illegible or has been modified.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><span class=\"\">12. LIABILITY AND EXCLUSIONS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12.1<\/span><\/strong><span class=\"\">\u00a0The Seller's liability may only be engaged for direct and proven damages resulting from a proven fault on their part. In any event, the total compensation that may be awarded to the Customer is limited to the total amount of the current contract for the acquisition of the relevant Product.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12.2<\/span><\/strong><span class=\"\">\u00a0The Customer acknowledges and accepts the characteristics and limitations of the Internet. The Seller cannot be held liable for indirect damages related to the use of the network (interruptions, viruses, data interception).<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12.3<\/span><\/strong><span class=\"\">\u00a0The Seller has an obligation of means regarding access to the Site. They cannot be held liable for technical unavailability due to maintenance operations, updates or events beyond their reasonable control.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12.4<\/span><\/strong><span class=\"\">\u00a0Any connection or data transmission made using the Customer's login details is deemed to have been carried out by the Customer. The Customer is solely responsible for the confidentiality of their password.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">12.5<\/span><\/strong><span class=\"\">\u00a0The Seller declines all liability in the event of non-compliance by the Customer with the legislation of the country in which the Product is used (frequency standards, electrical voltage, etc.). It is the Customer's responsibility to verify usage compliance with local authorities.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">13. INTELLECTUAL PROPERTY<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">13.1<\/span><\/strong><span class=\"\">\u00a0All content on the Site (texts, images, logos, videos, databases) is the exclusive property of the Seller and its partners and is protected by international intellectual property laws.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">13.2<\/span><\/strong><span class=\"\">\u00a0Any total or partial reproduction of this content, without express authorisation, is strictly prohibited and constitutes an act of infringement.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">14. PERSONAL DATA AND PRIVACY<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">14.1<\/span><\/strong><span class=\"\">\u00a0Personal data collected from the Customer (name, address, email, telephone) is necessary for order processing, delivery, invoicing and the management of the commercial relationship.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">14.2<\/span><\/strong><span class=\"\">\u00a0This data may be communicated to the Seller's partners (carriers, payment providers) strictly within the framework of the execution of the contract. The Seller does not sell or rent its Customers' data to third parties for marketing purposes without explicit consent.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">14.3<\/span><\/strong><span class=\"\">\u00a0In accordance with applicable data protection regulations (notably the GDPR for European residents), the Customer has the right to access, rectify, delete and object to the processing of their data. These rights can be exercised by email at the following address:\u00a0<\/span><strong>kontakt@smartyneuwert.com<\/strong><span class=\"\">.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">15. FORCE MAJEURE<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">15.1<\/span><\/strong><span class=\"\">\u00a0Neither Party can be held liable for the non-performance or delay in the performance of its obligations if this is due to a case of force majeure.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">15.2<\/span><\/strong><span class=\"\">\u00a0Cases of force majeure include, but are not limited to: natural disasters, fires, floods, wars, terrorist attacks, total or partial strikes by carriers or postal services, and widespread electrical or telecommunications failures.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">16. GENERAL PROVISIONS<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">16.1<\/span><\/strong><span class=\"\">\u00a0If any provision of these T&amp;Cs is declared null or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">16.2<\/span><\/strong><span class=\"\">\u00a0The failure of the Seller to exercise any of the provisions of these T&amp;Cs at any time shall not be construed as a waiver of the right to enforce them subsequently.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">17. GOVERNING LAW AND DISPUTE RESOLUTION<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">17.1<\/span><\/strong><span class=\"\"> These T&amp;Cs and all transactions arising from them are governed by and construed in accordance with the laws of <\/span>Deutschland<span class=\"\">, without regard to its conflict of law principles.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">17.2<\/span><\/strong><span class=\"\">\u00a0In the event of a dispute regarding the validity, interpretation, or performance of these T&amp;Cs, the Customer and the Seller agree to seek an amicable solution through the Seller's Customer Service department.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">17.3<\/span><\/strong><span class=\"\"> Failing an amicable agreement within thirty (30) days of contacting Customer Service, the dispute shall be submitted to the competent courts<\/span><span class=\"\">. However, the Customer retains the right to bring proceedings before the courts of their place of residence if the mandatory laws of their country so provide.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">17.4<\/span><\/strong><span class=\"\"> The Customer is informed that they may, in any event, use an alternative dispute resolution method, such as mediation or conciliation, particularly via<\/span><span class=\"\">\u00a0the European Online Dispute Resolution (ODR) platform.<\/span><\/p>\n<hr \/>\n<h2><span class=\"\">18. PRE-CONTRACTUAL INFORMATION \u2013 CUSTOMER ACCEPTANCE<\/span><\/h2>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The Customer acknowledges having received, prior to the conclusion of the contract, in a clear and comprehensible manner, these T&amp;Cs as well as all information required by applicable regulations, including:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The essential characteristics of the Product;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The price and any additional costs (delivery);<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The delivery time;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The identity and contact details of the Seller;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Legal and commercial warranties and how they are implemented;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The right of withdrawal, its time limits, conditions, and return procedure;<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Accepted payment methods.<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">By placing an order on the Seller's Website, the Customer fully and unreservedly accepts these T&amp;Cs, which they expressly acknowledge, waiving the right to rely on any contradictory document.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c44db8a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-wd_text_block\" data-id=\"c44db8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>1. SCOPE<br \/>1.1 These General Terms and Conditions of Sale (hereinafter referred to as the \"T&amp;Cs\") govern all sales concluded by the Seller with Customers wishing to purchase the Products offered on its website.<\/p>\n<p>1.2 These T&amp;Cs apply to the exclusion of all other terms, in particular those applicable to sales in physical stores or via other distribution channels.<\/p>\n<p>1.3 The T&amp;Cs are accessible at any time on the Site. They prevail, where applicable, over any other version or contradictory document, unless otherwise agreed in advance, expressly and in writing by the Seller.<\/p>\n<p>1.4 Unless proven otherwise, the data recorded by the Seller constitutes proof of all transactions carried out between the Customer and the Seller.<\/p>\n<p>1.5 Validation of the order by the Customer implies full and unreserved acceptance of these T&amp;Cs.<\/p>\n<p>1.6 The T&amp;Cs come into force upon their publication on the Site and immediately replace previous terms for all future operations. The T&amp;Cs applicable to a given sale are those in force at the time the order is validated by the Customer.<\/p>\n<p>1.7 Acceptance of these T&amp;Cs by the Customer is a determining condition of the Seller's willingness to contract with the Customer.<\/p>\n<p>2. DEFINITIONS<br \/>T&amp;Cs: refers to these General Terms and Conditions of Sale.<\/p>\n<p>Customer: refers to any natural person acting as a consumer, i.e., outside of their professional or commercial activity.<\/p>\n<p>Personal Account: refers to the secure space specific to each Customer, allowing for the management of their orders and history.<\/p>\n<p>After-Sales Service (SAV) Intervention: refers to the Seller's intervention under the commercial warranty (repair, replacement with a Product of equivalent quality, or refund, at the Seller's discretion).<\/p>\n<p>Product(s): refers to all new items offered for sale on the Site (smartphones, computers, tablets, home appliances, audio, video, scooters, etc.).<\/p>\n<p>Website: refers to the site accessible at the following address: <strong>https:\/\/smartyneuwert.com\/en<\/strong> .<\/p>\n<p>Carrier: refers to the delivery service provider selected by the Seller.<\/p>\n<p>Seller: refers to the company Smarty NeuWert.<\/p>\n<p>3. PRODUCTS \u2013 CHARACTERISTICS<br \/>3.1 The Seller offers new Products for sale, divided into different categories, brands, and models.<\/p>\n<p>3.2 Products are delivered in their original packaging, with all accessories provided by the manufacturer (cables, chargers, manuals, etc.), unless otherwise expressly stated on the product page.<\/p>\n<p>3.3 The essential characteristics of each Product (technical specifications, dimensions, capacity, included accessories, manufacturer's warranty period) are described on the Site. It is the Customer's responsibility to consult these before placing any order.<\/p>\n<p>3.4 The Customer is solely responsible for choosing the Product based on their needs, in light of the information provided.<\/p>\n<p>3.5 The photographs and illustrations on the Site are provided for information purposes only and are not contractually binding. Minor variations in colour or finish may exist depending on the manufacturing batch.<\/p>\n<p>3.6 Product offers are valid while stocks last, as indicated at the time the order is placed.<\/p>\n<p>4. MODIFICATION OF THE OFFER<br \/>4.1 The Seller reserves the right to make any modifications or improvements to the offer presented on its Site that it deems useful, without being held liable as a result.<\/p>\n<p>4.2 The Seller also reserves the right, without notice or compensation, to permanently cease the marketing of any Product or offer presented on the Site.<\/p>\n<p>5. ORDERS<br \/>5.1 The Customer may place an order on the Site either as a guest or via their personal Account.<\/p>\n<p>5.2 If the Customer creates a personal Account, they access it using a username and password. These login details are strictly personal and confidential. Any use of these login details is deemed to have been made by the Customer themselves. The Customer undertakes to maintain their confidentiality.<\/p>\n<p>5.3 The Customer must provide accurate, complete, and up-to-date information. Failure to do so, the Seller reserves the right to suspend or terminate the Customer's personal Account.<\/p>\n<p>5.4 The Customer declares that they have the legal capacity to enter into a contract.<\/p>\n<p>5.5 The ordering process is as indicated on the Site. Before final validation, the Customer must tick the box \"I have read and accept the General Terms and Conditions of Sale without reservation\". By doing so, the Customer expressly and irrevocably accepts the Product, its price, and these GTCS.<\/p>\n<p>5.6 The order only becomes final after confirmation of its acceptance by the Seller (by email) and full payment of the price by the Seller.<\/p>\n<p>5.7 The Seller reserves the right to refuse to fulfil an order from a Customer with whom there is a dispute or a history of non-compliance with the terms of sale.<\/p>\n<p>5.8 In the event of a stock shortage for a Product indicated as \"available\" on the Site, the Seller will contact the Customer by email as soon as possible. The Customer may then either accept a replacement Product of equivalent quality and price (subject to availability) or cancel their order and obtain a full refund within thirty (30) days of the notification of the shortage.<\/p>\n<p>6. PRICING<br \/>6.1 Products are sold at the prices in force on the Site at the time the order is validated. Prices are expressed and payable in Euros (\u20ac) or in the local currency displayed, inclusive of all taxes (VAT).<\/p>\n<p>6.2 Prices may change over time depending on the characteristics of the Products, stock levels, and applicable tax rates.<\/p>\n<p>6.3 Prices take into account any discounts or promotions currently in effect.<\/p>\n<p>6.4 Prices are firm and non-revisable during their period of validity. Delivery, processing, and shipping costs are not included in the base price and are charged as an extra, calculated before the order is finalised.<\/p>\n<p>6.5 An invoice is issued by the Seller and sent to the Customer by email.<\/p>\n<p>7. PAYMENT TERMS<br \/>7.1 The payment methods accepted by the Seller are those indicated on the Site (bank cards, PayPal, bank transfer, etc.).<\/p>\n<p>7.2 The total price is payable in cash, in full, on the day the order is placed.<\/p>\n<p>7.3 The Seller is not obliged to proceed with the delivery of the Products if the Customer has not paid the full price under the conditions provided. Payments are only considered final after the sums have been effectively received by the Seller.<\/p>\n<p>7.4 In the event of non-compliance with payment terms, the Seller reserves the right to suspend or cancel current orders.<\/p>\n<p>8. DELIVERY<br \/>8.1 Products are delivered exclusively to the territories indicated on the Site.<\/p>\n<p>8.2 Delivery is made to the address provided by the Customer when ordering. The Customer is solely responsible for the accuracy of this information. Any costs incurred by the Seller due to an incorrect address (notably re-shipment) will be borne by the Customer.<\/p>\n<p>8.3 Shipping time: The Seller undertakes to ship the order on the same day if it is confirmed before 2pm (local time). After this time, shipping is carried out on the next working day.<\/p>\n<p>8.4 Delivery time: Delivery takes place within 1 TB 3 working days from dispatch, depending on the geographical distance and the carrier. These times are indicative and may vary during periods of high activity.<\/p>\n<p>8.5 If the Customer is absent when the parcel is presented by the Carrier and the Product is returned to the Seller, its re-shipment will be carried out at the Customer's expense.<\/p>\n<p>8.6 In the event of an abnormally long delay (exceeding 20 working days from the indicative date) not attributable to a case of force majeure, the Customer may request the cancellation of the order and obtain a refund of the sums paid, excluding any compensation or damages.<\/p>\n<p>8.7 Upon receipt, the Customer or the recipient must, in the presence of the Carrier and before signing the delivery note, check:<\/p>\n<p>The integrity of the packaging;<\/p>\n<p>The number of parcels;<\/p>\n<p>The contents (number of Products, conformity of references, general condition).<\/p>\n<p>In the event of an apparent anomaly (damaged parcel, missing or damaged product), the Customer must:<\/p>\n<p>Make precise and detailed reservations on the transport note (and refuse the Product if necessary);<\/p>\n<p>Keep a copy of the receipt;<\/p>\n<p>Notify the Seller in writing (preferably by email) within a maximum period of twenty-four (24) hours.<\/p>\n<p>Failure to comply with these formalities within this period shall result in the Products being deemed compliant and free from any apparent defects.<\/p>\n<p>9. TRANSFER OF OWNERSHIP AND TRANSFER OF RISK<br \/>9.1 The transfer of ownership of the Products from the Seller to the Customer only takes place after full payment of the price by the Customer, regardless of the delivery date.<\/p>\n<p>9.2 Regardless of the date of transfer of ownership, the transfer of risks of loss and damage to the Products only takes place at the moment the Customer takes physical possession of the Products.<\/p>\n<p>10. RIGHT OF WITHDRAWAL \u2013 FREE 30-DAY RETURNS<br \/>10.1 The Customer has a period of thirty (30) calendar days from the date of receipt of the Product to exercise their right of withdrawal and return the Product for a refund. In the case of an order for several Products delivered separately, the period runs from the receipt of the last Product.<\/p>\n<p>10.2 The Customer must return the Product and its accessories no later than fourteen (14) days following the notification of their decision to withdraw to the Seller.<\/p>\n<p>10.3 Return conditions: The Product must be returned in its original condition and complete (packaging, accessories, manual) to allow it to be put back on the market in the same condition as upon delivery. It must be accompanied by the invoice.<\/p>\n<p>Important: If the Product has been used beyond simple opening and verification, or if it is damaged, soiled, or incomplete, the Seller reserves the right to refuse the return or to apply a discount to the refund. The Customer must imperatively deactivate all security locks (unlocking code, facial recognition, fingerprint, iCloud \/ \"Find My\" lock) for connected devices.<\/p>\n<p>10.4 The right of withdrawal can be exercised online via the dedicated return form on the Site, or by any other unambiguous statement. The Customer will receive an acknowledgement of receipt.<\/p>\n<p>10.5 In the event of exercising the right of withdrawal, only the price of the Product(s) purchased and the standard delivery costs are refunded. Return costs are fully covered by the Seller (the Customer uses the prepaid label generated by the Seller).<\/p>\n<p>10.6 The refund is made within a maximum period of thirty (30) days from the receipt of the returned Products by the Seller. The refund is made using the same payment method as that used for the initial order.<\/p>\n<p>11. WARRANTIES<br \/>A. Legal guarantee of conformity<br \/>11.1 All Products supplied by the Seller benefit from the legal guarantee of conformity. This guarantee covers apparent defects, damage, or non-conformities (Product not corresponding to the order) existing at the time of delivery.<\/p>\n<p>11.2 The Seller guarantees that the Product is fit for the purpose usually expected of a similar item and corresponds to the description given on the Website.<\/p>\n<p>11.3 The Customer has a period of two (2) years from delivery to take action under this warranty.<\/p>\n<p>11.4 In the event of a lack of conformity, the Customer may choose between the repair or replacement of the Product, unless this choice entails a clearly disproportionate cost for the Seller compared to the other option, taking into account the value of the Product or the significance of the defect.<\/p>\n<p>11.5 If repair and replacement are impossible, the Customer may return the Product and obtain a refund of the price, or keep the Product and obtain a partial price reduction.<\/p>\n<p>B. Legal guarantee against hidden defects<br \/>11.6 Products also benefit from the statutory warranty against hidden defects. This warranty covers internal defects (in design, material, or manufacturing) that were not apparent at the time of purchase, which render the Product unfit for its intended use, or diminish such use to the extent that the Customer would not have purchased it, or would have paid a lower price for it.<\/p>\n<p>11.7 The Customer has a period of two (2) years from the discovery of the defect to take action. They may then choose between the cancellation of the sale (full refund) or a reduction in the sale price.<\/p>\n<p>C. Commercial (contractual) warranty<br \/>11.8 In addition to statutory warranties, the Seller grants a commercial warranty, the duration of which is indicated on the product page (24 months standard, extendable to 36 months).<\/p>\n<p>11.9 This commercial warranty covers:<\/p>\n<p>Electronic failures (motherboards, processors, memory);<\/p>\n<p>Electrical failures (charging circuits, internal connectors);<\/p>\n<p>Internal mechanical failures (motors, fans, mechanisms, excluding wear-and-tear parts).<\/p>\n<p>11.10 Special case of the battery: The battery is covered against manufacturing defects affecting its proper operation (for example, inability to charge, abnormally rapid discharge upon first use). Natural wear and tear of the battery resulting from normal use (gradual decrease in capacity over time) is not covered by the commercial warranty, unless it exceeds the manufacturer's standards within the first few months following purchase.<\/p>\n<p>11.11 The commercial warranty consists of the repair, replacement of the purchased Product with another new Product of equivalent range, or refund of the Product, at the sole discretion of the Seller.<\/p>\n<p>11.12 for faire valoir ses droits au titre de la garantie commerciale, le Client doit informer le Vendeur par \u00e9crit (e-mail \u00e0 kontakt@smartyneuwert.com ) in le d\u00e9lai de garantie, en d\u00e9crivant le dysfonctionnement. Le Vendeur communique alors la proc\u00e9dure de retour. Le Client doit retourner le Produit d\u00e9fectueux with l'int\u00e9gralit\u00e9 des accessoires fournis in un d\u00e9lai de trente (30) jours \u00e0 compter de la demande SAV.<\/p>\n<p>11.13 Warranty exclusions (common to statutory and commercial warranties):<\/p>\n<p>Damage resulting from an accident (impact, drop, crushing, liquid, oxidation);<\/p>\n<p>Normal cosmetic wear and tear following the sale (scratches, chipping, discolouration);<\/p>\n<p>Wear-and-tear parts (filters, belts, blades, seals, bulbs, etc.);<\/p>\n<p>Repairs, openings, or modifications carried out by a third party not approved by the Seller or the manufacturer;<\/p>\n<p>Defects related to software installed by the Customer, modified operating systems, or viruses;<\/p>\n<p>Damage caused by the use of accessories that are non-compliant or not provided by the Seller;<\/p>\n<p>Loss, theft or breakage of accessories (cables, chargers) after delivery;<\/p>\n<p>Products with a missing, illegible, or modified serial number.<\/p>\n<p>12. LIABILITY AND EXCLUSIONS<br \/>12.1 The Seller's liability can only be engaged for direct and proven damages resulting from a proven fault on its part. In any event, the total compensation that may be awarded to the Customer is limited to the total amount of the current contract for the acquisition of the Product concerned.<\/p>\n<p>12.2 The Customer acknowledges and accepts the characteristics and limitations of the Internet. The Seller cannot be held liable for indirect damages related to the use of the network (interruptions, viruses, data interception).<\/p>\n<p>12.3 The Seller has an obligation of best endeavours regarding access to the Website. It cannot be held responsible for technical unavailability due to maintenance operations, updates, or events beyond its reasonable control.<\/p>\n<p>12.4 Any connection or data transmission made using the Customer's login credentials is deemed to have been carried out by the Customer. The Customer is solely responsible for the confidentiality of their password.<\/p>\n<p>12.5 The Seller declines all liability in the event of failure by the Customer to comply with the legislation of the country in which the Product is used (frequency standards, electrical voltage, etc.). It is the Customer's responsibility to check usage compliance with local authorities.<\/p>\n<p>13. INTELLECTUAL PROPERTY<br \/>13.1 All content on the Website (text, images, logos, videos, databases) is the exclusive property of the Seller and its partners and is protected by international intellectual property laws.<\/p>\n<p>13.2 Any total or partial reproduction of this content, without express authorisation, is strictly prohibited and constitutes an infringement.<\/p>\n<p>14. PERSONAL DATA AND PRIVACY<br \/>14.1 Personal data collected from the Customer (name, address, email, telephone) is necessary for order processing, delivery, invoicing, and managing the commercial relationship.<\/p>\n<p>14.2 This data may be communicated to the Seller's partners (carriers, payment service providers) strictly for the purpose of contract execution. The Seller does not sell or rent Customer data to third parties for marketing purposes without explicit consent.<\/p>\n<p>14.3 Conform\u00e9ment \u00e0 la r\u00e9glementation applicable en mati\u00e8re de protection des donn\u00e9es (notamment le RGPD for les r\u00e9sidents europ\u00e9ens), le Client dispose d'un droit d'acc\u00e8s, de rectification, de suppression et d'opposition au traitement de ses donn\u00e9es. Ces droits s'exercent par e-mail \u00e0 l'adresse suivante : kontakt@smartyneuwert.com<span class=\"\">\u00a0<\/span> .<\/p>\n<p>15. FORCE MAJEURE<br \/>15.1 Neither Party may be held liable for non-performance or delay in the performance of its obligations if this is due to an event of force majeure.<\/p>\n<p>15.2 Events of force majeure include, but are not limited to: natural disasters, fires, floods, wars, terrorist attacks, total or partial strikes of carriers or postal services, widespread power or telecommunications failures.<\/p>\n<p>16. GENERAL PROVISIONS<br \/>16.1 If any clause of these T&amp;Cs is declared void or unenforceable under applicable law, the remaining clauses shall remain in full force and effect.<\/p>\n<p>16.2 The fact that the Seller does not enforce any provision of these T&amp;Cs at a given time shall not constitute a waiver of its right to enforce it later.<\/p>\n<p>17. GOVERNING LAW AND DISPUTE RESOLUTION<br \/>17.1 Les pr\u00e9sentes CGV et toutes les op\u00e9rations qui en d\u00e9coulent sont r\u00e9gies par et interpr\u00e9t\u00e9es conform\u00e9ment au droit en Deutschland , sans \u00e9gard \u00e0 ses r\u00e8gles de conflits de lois.<\/p>\n<p>17.2 In the event of a dispute concerning the validity, interpretation, or execution of these T&amp;Cs, the Customer and the Seller undertake to seek an amicable solution through the Seller's Customer Service.<\/p>\n<p>17.3 Failing an amicable agreement within thirty (30) days from referral to Customer Service, the dispute will be submitted to the competent courts. However, the Customer retains the right to bring an action before the courts of their place of residence if mandatory laws in their country so provide.<\/p>\n<p>17.4 The Customer is informed that they may in any case resort to an alternative dispute resolution method, such as mediation or conciliation, in particular through the European Online Dispute Resolution (ODR) platform or any other mediator whose contact details are provided on the Website.<\/p>\n<p>18. PRE-CONTRACTUAL INFORMATION \u2013 CUSTOMER ACCEPTANCE<br \/>The Customer acknowledges having received, prior to the conclusion of the contract, in a clear and comprehensible manner, these T&amp;Cs as well as all information required by applicable regulations, including:<\/p>\n<p>The essential characteristics of the Product;<\/p>\n<p>The price and any additional costs (delivery);<\/p>\n<p>The delivery time;<\/p>\n<p>The identity and contact details of the Seller;<\/p>\n<p>Legal and commercial warranties and how they are implemented;<\/p>\n<p>The right of withdrawal, its time limits, conditions, and return procedure;<\/p>\n<p>Accepted payment methods.<\/p>\n<p>By placing an order on the Seller's Website, the Customer fully and unreservedly accepts these T&amp;Cs, which they expressly acknowledge, waiving the right to rely on any contradictory document.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. CHAMP D'APPLICATION 1.1\u00a0Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s d\u00e9nomm\u00e9es les \u00ab CGV \u00bb) r\u00e9gissent l'ensemble des ventes conclues<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-2903","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/pages\/2903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/comments?post=2903"}],"version-history":[{"count":26,"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/pages\/2903\/revisions"}],"predecessor-version":[{"id":111285,"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/pages\/2903\/revisions\/111285"}],"wp:attachment":[{"href":"https:\/\/smartyneuwert.com\/en\/wp-json\/wp\/v2\/media?parent=2903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}