Our Customer Service is much more than just a support department: it is a team of tech-passionate experts dedicated to your satisfaction.

• Opening hours : Monday to Friday, 9 am to 6 pm (excluding public holidays).

• Our commitments :

  • Acknowledgement of your request within 2 working hours.

  • Resolution provided within 48 hours for simple queries (tracking, invoices, cancellations).

  • Fast processing of warranty returns within 5 TB 7 working days.

Our channels (detailed on the "Contact us" page): Phone, Email, Live Chat, and Contact Form.

We speak German, French, English, and Spanish to provide you with the best possible support.