A refurbished device (smartphone, computer, tablet, home appliance, etc.) is a product that has already had a first life, which has been checked, repaired if necessary, and cleaned according to precise industrial processes.

At Smarty NeuWert, every device undergoes:

• Certified erasure of personal data (for smartphones, tablets, and computers) or factory reset for other connected devices.
• Functional tests up to 60 checkpoints for smartphones/tablets, 40 for computers, and tailored test batteries for home appliances, audio, scooters, etc.
• Replacement of defective or worn parts (battery, screen, motor, etc.).

All our refurbished products are 100% functional and come with a 24-month warranty, extendable to 36 months.

The main difference is the price : a refurbished product costs up to 80% less than a new product.

Other differences:

• Appearance : refurbished products may show signs of wear (depending on the chosen grade), whereas a new product is flawless.
• Battery : we guarantee a capacity of ≥ 80% (or 100% if 'new battery' is specified).
• regarding : our refurbished products are delivered in neutral or suitable packaging, while a new product comes in its original box.
• Warranty : both benefit from our 24-month warranty, but new products also have the manufacturer's warranty.

Functionally, a high-quality refurbished device is identical to a new one.

A used device is simply a product that has been previously owned, often sold as-is, without checks or a warranty.

A device refurbished by Smarty NeuWert is:

• is tested and repaired by qualified technicians;
• is deeply cleaned;
• covered by a 24-month warranty ;
• is wiped of all data from the previous owner;
• supplied with compatible accessories.

In summary: used is a raw product, refurbished is a product technically restored.

We classify our products based on their cosmetic appearance. All are 100% functional.

• Pristine : flawless screen, barely visible surface micro-scratches on the casing.
• Very GBod : slight signs of use, fine scratches invisible when the screen is on.
• Good : noticeable signs of wear (scratches visible when the screen is off) but no impact on usage.
• Fair : visible scratches on the screen and pronounced wear on the casing – the lowest price.

For home appliances, audio equipment, and scooters, we apply adapted criteria (condition of the body, buttons, and motors).

For all our refurbished smartphones, tablets, and laptops, we guarantee a battery capacity of ≥ 80% of its original rated capacity.

If the battery is below this threshold, it is replaced with a new compatible battery before sale.

For products marked “New battery”, it is at 100% capacity and guaranteed as new.

For other devices (scooters, vacuum cleaners, etc.), the battery is tested and replaced if its battery life is deemed insufficient.

Yes, all our smartphones are unlocked and compatible with all networks.

We guarantee they are unlocked for all mobile networks.

Refurbished devices do not retain the water resistance of a new product.

Indeed, during the refurbishment process, devices may be opened to check and repair internal components. Therefore, the water-resistant seals are no longer guaranteed.

We advise you not to expose your refurbished products to water or moisture.

This rule applies to all types of refurbished devices (smartphones, tablets, smartwatches, etc.).

Each refurbished product comes with:

• A compatible charging cable (without mains adapter, unless otherwise stated);
• A SIM card ejector tool (for smartphones);
• A welcome guide with setup tips;
• Depending on the model, a protective case and/or a hydrogel screen protector may be included (indicated on the product page).

For home appliances and other devices, specific accessories (filters, blades, etc.) are systematically checked and provided if missing.

Our refurbished products are delivered in neutral, secure packaging, designed to protect the device during transit.

The packaging is eco-friendly and is not the original manufacturer's packaging (except in exceptional cases).

It contains the product, its accessories, and a quick-start guide.

Choosing our refurbished devices means:

• Saving up to 80% compared to new;
• Contributing to the circular economy and reducing your carbon footprint;
• Benefiting from a 24-month warranty extendable to 36 months, just like a new product;
• Receiving a 100% functional device, tested and repaired by our technicians;
• Supporting local expertise (usine en Deutschland) ;
• Responsive customer service basé en Deutschland.

The majority of our devices come from corporate fleet buybacks (phones, computers) and from collections from individuals via our partners.

Ils sont ensuite triés, testés et Refurbished dans notre usine située en Deutschland.

We guarantee that all products have clean IMEI certification (not reported stolen or lost) and that all data has been wiped.

Ordering from Smarty NeuWert is simple:

1. Choose your product and select the desired grade.
2. Click on "Add to basket" then "Checkout".
3. Enter your details (or log in to your account).
4. Choose your delivery method (collection point or home delivery).
5. Select your payment method and confirm.

Once the order is confirmed, you will receive a confirmation email. Your product will be dispatched same-day if the order is placed before 2 pm.

We accept the following payment methods:

• Bank transfer
• Credit/Debit card (Visa, Mastercard, Amex)
• Apple Pay eco-friendly Google Pay (depending on your device)

Payments are 100% secure via our partner providers.

No! Payment in instalments is not yet available.

As soon as your order is dispatched, you will receive an email with a tracking number from the carrier.

You can also track your order by logging into your customer account (under the "My orders" section).

Our delivery times are 1 TB 3 working days from the date of dispatch.

• Order confirmed before 2pm : dispatched the same day.
• Order after 2pm : dispatched the next working day.

Delivery times may vary depending on your geographical area.

We deliver to the countries indicated on the website.

If your order has not yet been dispatched, you can change your address via your customer account or by contacting our customer service team promptly..

Once the order has been dispatched, it is no longer possible to change the address.

If the parcel is returned to us, we will contact you to arrange a new delivery (at your own expense).

All our refurbished products come with a 24-month commercial warranty (extendable to 36 months).

This warranty covers:

• Electronic failures (motherboard, processor, etc.)
• Electrical failures (charging circuits, connectors)
• Internal mechanical failures (motors, mechanisms)
• The battery : if its capacity drops below 80% before the end of the warranty, we will replace it free of charge.

La garantie est valable en Deutschland et s'applique à tous nos appareils (smartphones, ordinateurs, électroménager, etc.).

The commercial warranty covers all internal functional defects that are not related to misuse or impact damage:

• Electronic defects (motherboard, processor, memory)
• Electrical defects (connectors, charging circuits)
• Mechanical defects (motors, fans, mechanisms)
• Battery (capacity below 80% during the warranty period)

For home appliances, motors and heating systems are also covered.

Warranty repairs are free of charge (parts and labour).

The following are not covered by the warranty:

• Impacts, drops, crushing (breakage, cracked screen, etc.)
• Oxidation / water damage (moisture, liquid)
• Normal cosmetic wear and tear (scratches, chips occurring after sale)
• Consumable parts (filters, belts, blades, seals, bulbs)
• Repairs or opening of the device carried out by an unauthorised third party
• Modified software (jailbreak, root, custom ROM) or viruses
• Accessories not provided by Smarty NeuWert (cases, third-party chargers)
• Theft, loss or breakage of accessories after delivery

For smartphones, water resistance is not guaranteed (exclusion in case of oxidation).

You have a period of 30 calendar days from the receipt of your order to exercise your right of withdrawal, without needing to provide a reason.

Returns are free (prepaid label provided).

The product must be returned in its original condition, complete (accessories, packaging) and with the invoice.

Return costs are fully covered by Smarty NeuWert.

To return a product:

1. Log in to your customer account account and go to "My orders".
2. Click on "Request a return" for the relevant product.
3. Follow the instructions: print theprepaid label.
4. Pack the product carefully (including all accessories) and drop it off at a collection point or with the carrier.

Important : Before returning, please disable all locks (iCloud, Google, PIN code). If a lock is active, the return cannot be processed.

After receipt and inspection of the returned product (within 48 working hours), we will process the refund within 72 hours.

The refund is issued to the same payment method as the one used for the order.

You will receive a confirmation email as soon as the refund has been initiated.

Standard delivery charges are also refunded (excluding paid express options).

If you encounter a problem with your product:

1. Contact our Customer service via your customer account, by email at contact@Smarty NeuWert or by phone.
2. Describe the fault and attach a photo/video if possible.
3. Our technical team will carry out a remote diagnostic (48h).
4. If the fault is covered by the warranty, we will send you a return label.
5. Once received, the repair or replacement will be completed within 5 TB 7 working days.

In the event of a defect not covered by the warranty, a repair quote will be provided.

Our customer service can be reached:

• By email : kontakt@smartyneuwert.com (réponse sous 2h ouvrées)
• By phone : +49 (0) 9 77 19 60 93 (du lundi au vendredi, 9h-18h)
• Via your customer account : 'Contact us' section
• Online : contact form available on the website

Nous sommes basés en Deutschland et vous répondons en Allemand, français, anglais et espagnol.