At Smarty NeuWert , we are so confident in the quality of our refurbishment process that we offer much more than just a statutory warranty. We provide you with a 24-month commercial warranty, extendable up to 36 months, which covers all internal components and labour.
This warranty is in addition to your statutory rights and applies to all our refurbished devices: smartphones, laptops, tablets, consoles, electric scooters, etc.
Article 1 – Warranty duration
Basic warranty : 24 months from the delivery date shown on your receipt.
Extendable warranty : You have the option to extend this protection by an additional 12 months (for a total of 36 months) by purchasing our warranty extension within 15 days of your purchase.
Article 2 – What we cover (for refurbished items)
This warranty covers, including parts and labour,all internal functional defects related to manufacturing faults or premature electronic failure, including:
Motherboard, processor, RAM ;
Charging ports, audio and video ports ;
Screen (excluding glass breakage / impact): we cover dead pixels, vertical lines, or display malfunctions not caused by impact;
Battery (refurbished specific case) : we guarantee that the battery retains at least 80% of its original nominal capacity under normal conditions of use. If it falls below this threshold before the end of the 24 months, we will provide a free replacement;
Internal motors and mechanisms (for vacuum cleaners, food processors, electric scooters);
Fans, heat sinks, and cooling systems.
Article 3 – What we do NOT cover (exclusions)
In accordance with standard refurbishment practices, the warranty does not apply in the following cases:
Cosmetic damage : superficial scratches, minor dents on the casing, wear of coatings (as described in the product condition at the time of purchase);
Glass breakage, cracked or broken screens (unless a hidden defect is proven upon receipt);
Oxidation, water ingress, or any liquid damage (internal moisture test);
Normal wear and tear of consumable parts : belts, filters (vacuum cleaner), blades (shaver/trimmer), seals;
Software, operating systems, updates : we do not cover software slowdowns or incompatibilities caused by third-party updates (iOS, Android, Windows, MacOS);
Loss or theft of supplied accessories (charger, cable, case).
Article 4 – How to activate your warranty (procedure)
Contact our Customer Service team via your customer account or by email, specifying your order number.
Briefly describe the malfunction and, if possible, attach a short video or photo to speed up the diagnosis.
Our team will send you a prepaid shipping label for the return of the device.
Carefully pack the product without the accessories (unless the fault directly concerns the charger or cable).
Article 5 – Repair times and procedures
Upon receipt of your device, our technical workshop will carry out a diagnosis within 48 working hours.
If the fault is covered, we will proceed with the repair or replacement of the faulty part within an average period of 5 TB 7 working days (depending on component availability).
If the repair is not economically viable, we will offer you a credit note or a replacement with a device of the same range and performance level.
Article 6 – 36-month extension: conditions
The warranty extension (from 24 TB 36 months) is valid only if:
It is purchased within 15 days of the invoice date;
The device has never suffered any impact or unauthorised opening prior to the subscription.
The coverage conditions remain strictly identical to those of the first 24 months.
Article 7 – Warranty transfer
The commercial warranty is transferable : if you resell your device within the 24 or 36 months, the new owner benefits from the remaining warranty, provided that we are informed of the change of ownership via a simple email.
Customer service available : Monday to Friday, 9am-6pm. We commit to acknowledging receipt of your after-sales request within 4 working hours.
This commercial warranty does not replace the legal guarantee of conformity or the warranty against hidden defects. These remain fully applicable.
At Smarty NeuWert
, the reliability of our products is our priority. This is why we provide all our new devices (smartphones, computers, home appliances, audiovisual, small equipment) with a 24-month manufacturer's commercial warranty, which we apply to 36 months upon simple extension.
This warranty covers hardware defects occurring during normal domestic use.
Article 1 – Warranty duration
Basic warranty : 24 months from the date of delivery.
Optional extension : Extend your peace of mind for up to 36 months by subscribing to our extension option within the 30 days following the purchase (offer valid on the entire catalogue, excluding consumables).
Article 2 – What we cover (new products)
The warranty covers all material, manufacturing or design defects affecting the proper functioning of the product, namely:
Electronic components (motherboard, processor, memory, internal power supply);
Mechanical systems (food processor motors, air conditioner compressors, optical drive mechanisms);
Screens and panels (excluding impact): stuck pixels, excessive backlight bleeding;
Batteries (new condition) : the battery is covered against any cell or electronic management (BMS) defects. The natural loss of capacity due to chemical ageing is not covered, unless it exceeds a 30% loss within the first 12 months (then considered a defect).
Connectors : USB, HDMI, Jack ports, power sockets (excluding damage caused by improper handling).
Article 3 – What we do NOT cover (exclusions)
The following are excluded from this commercial warranty:
Accidental damage : drops, impacts, crushing, liquid, external electrical surges (storms, faulty sockets);
Normal wear and tear and consumable parts : water filters, HEPA filters (vacuum cleaners), mower blades, drive belts, seals, nozzles, collection bags, bulbs / LEDs (except in the event of mass failure);
Unauthorised interventions : opening, repair or modification carried out by a third party not approved by our technical department;
Supplied accessories in addition (unless a defect is proven upon delivery): cables, remote controls, wall mounts;
Software incompatibilities or the installation of an operating system not intended by the manufacturer.
Article 4 – What to do in the event of a breakdown?
Create a support ticket in your customer account. Please provide the order number and the exact model.
Our technical support team will guide you through a pre-diagnosis (reset, basic testing) to avoid unnecessary returns.
If the problem persists, we will send you a prepaid returns label.
Return the product to us in its original packaging or similar rigid packaging, ensuring you include a copy of your invoice.
Article 5 – Solutions provided (Repair, Exchange, Credit)
After receipt and diagnosis (within 48 hours):
Option 1 – Repair : We repair the product using original manufacturer spare parts.
Option 2 – Exchange : If the repair takes longer than 15 working days, we will proceed with a replacement or send an equivalent product.
Option 3 – Credit/refund : If the product is no longer available and no alternative is suitable for you, we will provide a full refund of the purchase price (excluding optional express delivery charges).
Article 6 – 36-month extension: practical details
The extension is automatically activated after the 24-month period if you subscribed to the option when placing your order.
It covers the same risks as the initial warranty, with the express exclusion of the battery (the natural capacity of which is considered stable at 24 months) and wear-and-tear parts.
An extension certificate will be sent to you by email within 48 hours of your subscription.
Article 7 – Legal warranty and commercial warranty
This commercial warranty is complementary to the legal warranty of conformity (2 years) and the warranty against hidden defects. In the event of a dispute, legal provisions shall prevail over these terms if they are more favourable to the consumer.
Customer service available : Monday to Friday, 9am-6pm. We commit to acknowledging receipt of your after-sales request within 4 working hours.